HELP & FAQ

HOW DO I LOGIN TO THE SITE SO I CAN SEE THE PRODUCTS I'VE PURCHASED?

You'll know you're logged in already if you see LIBRARY as a link in the menu bar across the top of the site. You can always click there to view the products you've purchased. If you aren't logged in, you'll see a Login option in the menu bar across the top of the screen. Click that to login with your login credentials. Once you login, you'll be taken directly to your Library so you can view your products.


 

HOW DO I DOWNLOAD AN MP3 FILE THAT I'VE PURCHASED TO MY COMPUTER?

Upon completing your purchase you will automatically be taken to the My Library section of the website, which is where all of your purchases from this website are neatly stored for you. You can select View Product there, then scroll down and click where it says DOWNLOAD NOW. This will save the file to your downloads folder or wherever you've directed your computer to save your downloaded files.


 

HOW DO I DOWNLOAD AN MP3 OR A WORKSHEET FROM A COURSE I'VE PURCHASED?

Once you purchase a course, you'll find it inside your Library. Once you select the course, you'll want to scroll down and select a module and click through into the module. When you're on the page where the video player is, look on that page for the Downloads section. Depending on the type of device you're on, the download(s) will either be at the very bottom of the page below the comments, or on the right hand side of the page. Click on the file you want to download in order to download it.


 

HOW DO I DOWNLOAD AN MP3 DIRECTLY TO MOBILE DEVICE
(SUCH AS A SMART PHONE OR TABLET)?

If you've purchased an MP3 from the store, you can always stream it on your mobile device, but if attempting to download directly to a mobile device, the downloads may not function properly. For best results, please download to your computer, then sync to your mobile device. If you do not have access to a computer, you may require a third party app to be able to successfully download. Apple does not allow direct downloads of MP3s to their mobile devices. You will need to download to a computer, add to iTunes and sync to your iPhone/iPad for the file to play properly on your Apple mobile device.


 

WHY CAN'T I ADD MULTIPLE ITEMS TO A SHOPPING CART?

Once you make a purchase on the site, your payment information is encrypted and stored on a secure server so that any time you want to purchase something from the store, it's as easy as clicking purchase and clicking again to confirm the order. This is much more efficient than having to re-enter payment information each time you want to order something.


 

HOW LONG WILL MY PRODUCTS (MP3s, COURSES, ETC.) BE AVAILABLE FOR?

Once you've purchased a product, it will always remain in your Library so you can access it, or download it (if applicable) at your convenience.


 

HOW DO I CANCEL MY PORTAL MEMBERSHIP OR CHANGE MY METHOD OF PAYMENT IF I'M PAYING VIA CREDIT CARD?

1) Log in to the site. (If you are already logged in, skip to #2.)

2) Click your profile picture in the upper-right corner of the page to bring up the menu (this will just be a gray circle if you haven't uploaded a profile picture)

3) From the dropdown menu, choose “Settings”.

4) Again in the upper-right corner, choose “Billing Info”.

5) On the next page, you can A) change your card and B) remove your card or C) remove your card.


 

HOW DO I CANCEL MY PORTAL MEMBERSHIP IF I'M PAYING VIA PAYPAL?

If you're signed up for the Portal with a PayPal Business account, you'll need to manually cancel it inside Paypal following these steps:

  • Log in to your PayPal account here: https://www.paypal.com
  • Hover over your name in the upper right corner of the screen, then select Account Settings from the dropdown menu.
  • Select Money, Banks & Cards from the left side menu.
  • Scroll down to Automatic Payments section and select Set Automatic Payments (or Manage Automatic Payments).
  • Select Lee Harris Energy, LLC in the list of preapproved payments.
  • Select Cancel under the Recurring Payment Settings heading toward the top left.

 

I'M NOT ON FACEBOOK BUT I WANT TO CONNECT WITH OTHERS IN THE PORTAL. IS THERE SOMEWHERE I CAN POST?

Yes! There are discussion boards beneath each of The Portal offerings where you can share comments and ask questions.

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