HELP & FAQ

HOW DO I LOGIN TO THE SITE SO I CAN SEE THE PRODUCTS I'VE PURCHASED?

You'll know you're logged in already if you see MY LIBRARY as a link in the menu bar across the top of the site. You can always click there to view the products you've purchased. If you aren't logged in, you'll see a Login option in the menu bar across the top of the screen. Click that to login with your login credentials. Once you login, you'll be taken directly to your Library so you can view your products.

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HOW DO I DOWNLOAD AN MP3 FILE THAT I'VE PURCHASED TO MY COMPUTER?

Upon completing your purchase you will automatically be taken to the My Library section of the website, which is where all of your purchases from this website are neatly stored for you. You can select View Product there, then scroll down and click where it says DOWNLOAD NOW. This will save the file to your downloads folder or wherever you've directed your computer to save your downloaded files.

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HOW DO I DOWNLOAD AN MP3 OR A WORKSHEET FROM A COURSE I'VE PURCHASED?

Once you purchase a course, you'll find it inside your Library. Once you select the course, you'll want to scroll down and select a module and click through into the module. When you're on the page where the video player is, look on that page for the Downloads section. Depending on the type of device you're on, the download(s) will either be at the very bottom of the page below the comments, or on the right hand side of the page. Click on the file you want to download in order to download it.

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HOW DO I DOWNLOAD AN MP3 DIRECTLY TO MOBILE DEVICE
(SUCH AS A SMART PHONE OR TABLET)?

If you've purchased an MP3 from the store, you can always stream is on your mobile device, but if attempting to download directly to a mobile device, the downloads may not function properly. For best results, please download to your computer, then sync to your mobile device. If you do not have access to a computer, you may require a third party app to be able to successfully download. Apple does not allow direct downloads of MP3s to their mobile devices. You will need to download to a computer, add to iTunes and sync to your iPhone/iPad for the file to play properly on your Apple mobile device.

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WHY CAN'T I ADD MULTIPLE ITEMS TO A SHOPPING CART?

Once you make a purchase on the site, your payment information is encrypted and stored on a secure server so that any time you want to purchase something from the store, it's as easy as clicking purchase and clicking again to confirm the order. This is much more efficient than having to re-enter payment information each time you want to order something.

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HOW LONG WILL MY PRODUCTS (MP3s, COURSES, ETC.) BE AVAILABLE FOR?

Once you've purchased a product, it will always remain in your Library so you can access it, or download it (if applicable) at your convenience.

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I'VE BEEN A PORTAL MEMBER FOR 2 YEARS, WHY DON'T MY OLD MP3s SHOW UP IN MY LIBRARY?

Now that we have the Library feature in place, it will store all of the new monthly MP3s there for you going forward, however it will not store MP3s from the time prior to the launch of our new site. Going forward, you'll have the option to either download the file to your computer, keep it in your Library for streaming, or both.

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HOW DO I CANCEL MY PORTAL MEMBERSHIP OR CHANGE MY METHOD OF PAYMENT IF I'M PAYING VIA CREDIT CARD?

1) Log in to the site. (If you are already logged in, skip to #2.)

2) Click your profile picture in the upper-right corner of the page to bring up the menu (this will just be a gray circle if they haven't uploaded a profile picture)

3) From the dropdown menu, choose “Settings.”

4) Again in the upper-right corner, choose “Credit Card Info.”

5) On the next page, you can A) cancel your subscription and B) change your method of payment or C) remove your card.

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HOW DO I CANCEL MY PORTAL MEMBERSHIP IF I'M PAYING VIA PAYPAL (STANDARD PERSONAL ACCOUNT)?

If you're signed up for the Portal with a PayPal personal (standard) account, you'll need to manually cancel it inside Paypal following these steps:

  • Log in to your PayPal account here: https://www.paypal.com
  • Click the gear-cog Settings icon next to "Log out" which will open up your Account.
  • Click Payments on the menu bar.
  • On the next page, click on Pre-approved payments.
  • Select Lee Harris Energy under the Merchant listings on the left side menu.
  • Select Cancel under Status toward the top right.

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HOW DO I CANCEL MY PORTAL MEMBERSHIP IF I'M PAYING VIA PAYPAL (BUSINESS ACCOUNT)?

If you're signed up for the Portal with a PayPal Business account, you'll need to manually cancel it inside Paypal following these steps:

  • Log in to your PayPal account here: https://www.paypal.com/us/home
  • Click the gear-cog Settings icon next to "Log out" then select Profile and Settings from the dropdown menu.
  • Select My Money from the left side menu.
  • Scroll down to Automatic Payments section and select Manage Automatic Payments.
  • Select Lee Harris Energy under the Merchant listings.
  • Select Cancel under the Recurrent Payment Settings heading toward the top left.

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I'M NOT ON FACEBOOK BUT I WANT TO BE PART OF THE PORTAL COMMUNITY FORUM. IS THERE SOMEWHERE I CAN POST?

Yes! We have retained our original message board via Muut so that people who'd rather not communicate in the private Facebook group can still share posts. You'll find both options in the Community Forum section of The Portal.

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I GIFTED A PORTAL MEMBERSHIP TO A FRIEND IN THE OLD PORTAL - WILL IT TRANSFER ACROSS AUTOMATICALLY?

No, unfortunately all payment information needs to be re-entered into the new system.

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THERE WAS A CONVERSATION I POSTED IN THE OLD FORUM, WHERE CAN I FIND IT NOW?

Just go into The Portal and navigate to the Community Forum section. Scroll down until you see the message board and search through there until you find it - same as you would on the old Portal.

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